Most of the tech world knows that Verizon is having a press conference today to announce they would be offering the iPhone. What I didn’t expect was that AT&T would try their best to push me away just minutes before the event started.
It was odd to be back in Moscone for my fourth WWDC. I was too busy draining my laptop battery and breaking my fingers for the benefit of my colleagues during the keynote, but now that I’ve had a few hours to digest, here’s some more nuanced thoughts.
If the experiences I’ve had over the last hour are any indication, 2008 is going to be the year where everyone forgets how customer service works.
I have attempted to deal with three separate organizations. All three have failed even the most basic of requirements for making a customer happy.