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AT&T: Redefining Hilarious

Most of the tech world knows that Verizon is having a press conference today to announce they would be offering the iPhone. What I didn’t expect was that AT&T would try their best to push me away just minutes before the event started.


WWDC 2009 Keynote Thoughts

It was odd to be back in Moscone for my fourth WWDC. I was too busy draining my laptop battery and breaking my fingers for the benefit of my colleagues during the keynote, but now that I’ve had a few hours to digest, here’s some more nuanced thoughts.

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Morning Tech Support

If the experiences I’ve had over the last hour are any indication, 2008 is going to be the year where everyone forgets how customer service works.

I have attempted to deal with three separate organizations. All three have failed even the most basic of requirements for making a customer happy.