Seth Jayson of The Motley Fool wrote a piece today called “Microsoft’s Xbotch“:
As an investor, I can’t help but worry that my experience with Microsoft consumer products is not out of the ordinary. Not only are repairs an expensive waste of shareholder capital, but they risk alienating potential customers and crimping future growth. In effect, it doesn’t matter if the rate of Xbotch failure is as low as Microsoft reportedly contends, because the perceived rate of failure is what matters to consumers. People trust what they hear. And if they hear enough from irate Xbotch or Zune customers, they aren’t going to open up the wallet.
This is the conclusion of the story of one irate Xbox customer.
