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The Other Shoe Drops: The PS3 Repair Odyssey

In May of 2007, my Xbox 360 suffered from what is commonly referred to as the Red Ring of Death. A series of four posts followed, in which:

* I spent 40 minutes on the phone with Xbox Support to request my “casket”.
* A week later, I received an extremely destroyed box that I was intended to ship my 360 back with.
* Two weeks later, I received a 360 that was not my own back. Because of Microsoft’s DRM, I then had to fight to get my purchases reactivated.
* This fight lasted another ten days, and involved a Better Business Bureau case, a text adventure, and much screaming into the phone.

Last, my launch Playstation 3 began to routinely crash after 30 minutes of use. This, as far as I can tell, is not a widespread problem – the closest parallel that Sony has is the “Yellow Light of Death”.

(Strangely, my RRoD occurred while playing Crackdown, a free-world adventure game where you play as a crime fighter with superhero powers. My PS3 issues occurred while playing inFamous, a free-world adventure game where you play as a crime fighter with superhero powers. I will not be buying Prototype, largely for the safety of my hardware.)

After the frustration I had dealing with Microsoft – a combination of poor materials, shoddy business practices, and a cavalier attitude towards the customer’s experience – I figured it would be worth documenting whatever hell Sony would put me through. Horror stories are easily found regarding service for launch units, include time frames of “months”, due to Sony no longer manufacturing that exact type of hardware. And given the bile that was spilled regarding the 360’s failures, it would only be fair to hold the PS3 up to the same light.

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